How to Become an Information Technology - Contact Centre Sales Agent in Ontario

• 5 steps without a listed fee

1. Find a sponsor

   The applicant finds a sponsor in Ontario, typically their employer, who will provide the on-the-job training required by the apprenticeship program.

   Source

   “As a sponsor in Ontario, you play a critical role in developing the next generation of skilled trades professionals. A sponsor is typically the apprentice’s employer in Ontario and is responsible for making sure that an apprentice receives the training required as part of an apprenticeship program.”

   skilledtradesontario.ca/apprenticeship/sponsor-an-apprentice
2. Apply for apprenticeship

   The applicant applies for an apprenticeship program in Ontario with their sponsor.

   Source

   “Apply for an apprenticeship program in Ontario.”

   skilledtradesontario.ca/apprenticeship/current-apprentices
3. Complete on-the-job training

   The apprentice works under their sponsor and completes the on-the-job training requirements set out in the training standard or schedule of training.

   Source

   “The Apprenticeship Training Standard Logbook or Schedule of Training sets out the on-the-job training requirements.”

   skilledtradesontario.ca/apprenticeship/sponsor-an-apprentice
4. Attend in-school training

   The apprentice responds to an invitation for in-school training and contacts the training delivery agent to pay and secure their seat.

   Source

   “Once an invitation for in-school training is sent apprentices must follow the instructions and contact the TDA to pay and secure their seat for in-school training”

   skilledtradesontario.ca/apprenticeship/current-apprentices
5. Receive Certificate of Apprenticeship

   After completing the apprenticeship program, the apprentice receives a Certificate of Apprenticeship from Skilled Trades Ontario.

   Source

   “Upon completion of an apprenticeship program, Skilled Trades Ontario issues a Certificate of Apprenticeship. This is the highest level of certification available for the trade.”

   skilledtradesontario.ca/trade-information/it-contact-centre-sales-a...

Official page for this route

• 3 steps without a listed fee

1. Find a sponsor in Ontario

   An apprentice registered in another province or territory first finds a sponsor in Ontario.

   Source

   “1. Find a sponsor in Ontario.”

   skilledtradesontario.ca/apprenticeship/current-apprentices
2. Apply for apprenticeship

   The applicant applies for an apprenticeship program in Ontario and checks off the section of the form indicating they have completed training in another province.

   Source

   “Apply for an apprenticeship program in Ontario. - On your application you will need to check off the section of the form that you have completed training in another province.”

   skilledtradesontario.ca/apprenticeship/current-apprentices
3. Out-of-province training verified

   Skilled Trades Ontario contacts the applicant to verify their out-of-province training after the application has been submitted.

   Source

   “Skilled Trades Ontario will contact you to verify your out-of-province training after you have submitted your application.”

   skilledtradesontario.ca/apprenticeship/current-apprentices

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No separate route for this group.

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